It’s imperative to constantly improve the customer and / or employee experience. By developing Scalable Automation into your workflow design, it increases your productivity, enhances the customer experience and overall enriches the long-term outcome.
Scalable Automation is based in careful evaluation of customer interactions or employee workflows. Once these flows are clearly identified and mapped out, sequential tasks are associated with activities to achieve a specific goal or result. At its core, Scalable Automation is a part of Business Process Management where you map out a process in a specific workflow to get a very high-level overview. While stepping through this overview, the team will be able to spot unnecessary or repetitive tasks or processes that waste customers time or company productivity.
Benefits of Scalable Automation systems include: